Cancellation policy
Purchase Options & Cancellation Policy
We want your buying experience with Gold Buckle Co. to be smooth, transparent, and fair. Please review our purchase and cancellation guidelines below.
Purchase Options
We offer secure online ordering for:
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Boxed hay and straw bedding (shipped via USPS/UPS/FedEx)
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Decorative straw bales and bulk orders (via custom shipping quote)
All prices are listed in USD. Taxes and shipping (where applicable) will be calculated at checkout or quoted directly for bulk items.
Order Cancellations
We understand that plans change. You may cancel an order within 2 hours of placing it, as long as the order has not yet shipped.
To cancel:
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Email us at trevor.johnson@goldbuckleco.com
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Include your order number and “CANCEL” in the subject line
We’ll do our best to accommodate cancellations. If the order has already shipped, it may not be canceled and you’ll need to refer to our Return & Refund Policy.
❗ Non-Cancellable Orders
Orders cannot be canceled once they have:
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Been shipped or fulfilled
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Been custom-prepared (e.g., bulk decorative bales or special requests)